{"id":1354,"date":"2021-02-18T20:22:00","date_gmt":"2021-02-18T20:22:00","guid":{"rendered":"https:\/\/almex.com.mx\/preguntas-frecuentes\/"},"modified":"2021-04-12T04:41:30","modified_gmt":"2021-04-12T04:41:30","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/almex.com.mx\/en\/resources\/preguntas-frecuentes\/","title":{"rendered":"Frequently-asked Questions"},"content":{"rendered":"<div\n  is=\"faq-almex\"\n  :id=\"'32355328069d0560d0281d'\"\n  :faqs=\"[{&quot;category&quot;:{&quot;term_id&quot;:82,&quot;name&quot;:&quot;Shipments&quot;,&quot;slug&quot;:&quot;shipments&quot;,&quot;term_group&quot;:0,&quot;term_taxonomy_id&quot;:82,&quot;taxonomy&quot;:&quot;faq_category&quot;,&quot;description&quot;:&quot;&quot;,&quot;parent&quot;:0,&quot;count&quot;:6,&quot;filter&quot;:&quot;raw&quot;},&quot;faqs&quot;:[{&quot;id&quot;:1526,&quot;order&quot;:1,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;We offer different ways to&amp;nbsp;track&amp;nbsp;your shipment:&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Online&lt;\\\/strong&gt;: You can&amp;nbsp;track&amp;nbsp;your shipment&amp;nbsp;from&amp;nbsp;the homepage of our website:&amp;nbsp;&lt;a href=\\&quot;https:\\\/\\\/www.almex.com.mx\\\/\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/www.almex.com.mx&lt;\\\/a&gt;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;WhatsApp&lt;\\\/strong&gt;: You can&amp;nbsp;track&amp;nbsp;your shipment by sending a message via WhatsApp to 81-5998-4200&amp;nbsp;and&amp;nbsp;choosing&amp;nbsp;Option 1&amp;nbsp;of&amp;nbsp;our virtual assistant. You will be asked&amp;nbsp;for&amp;nbsp;your&amp;nbsp;tracking number and it will give you the&amp;nbsp;latest&amp;nbsp;status&amp;nbsp;update for&amp;nbsp;your shipment.&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Facebook&lt;\\\/strong&gt;: Send us a message on our official Facebook page: Facebook.com\\\/AlmexOficial,&amp;nbsp;choosing&amp;nbsp;Option 1 of&amp;nbsp;our virtual assistant. You will be asked&amp;nbsp;for&amp;nbsp;your&amp;nbsp;tracking number and it will give you the&amp;nbsp;latest&amp;nbsp;status&amp;nbsp;update&amp;nbsp;for&amp;nbsp;your shipment.&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Website&lt;\\\/strong&gt;: Contact us via our website:&amp;nbsp;&lt;a href=\\&quot;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/&lt;\\\/a&gt;&amp;nbsp;to ask about your shipment.&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Call&amp;nbsp;Center&lt;\\\/strong&gt;: Just call 81-5998-4200 and ask about your shipment.&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:05:02&quot;,&quot;name&quot;:&quot;how-do-i-track-my-shipment&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;How do I track my shipment?&quot;,&quot;type&quot;:&quot;faqs&quot;,&quot;author_id&quot;:&quot;11&quot;,&quot;link&quot;:&quot;https:\\\/\\\/almex.com.mx\\\/en\\\/faqs\\\/how-do-i-track-my-shipment\\\/&quot;,&quot;category&quot;:[],&quot;featured&quot;:null,&quot;slogan&quot;:&quot;&quot;,&quot;location&quot;:&quot;&quot;,&quot;position&quot;:&quot;&quot;,&quot;quote_now&quot;:&quot;&quot;,&quot;quote_now_text&quot;:&quot;&quot;,&quot;almex_subtitle&quot;:&quot;&quot;,&quot;almex_link&quot;:&quot;&quot;,&quot;location_id&quot;:&quot;&quot;,&quot;location_pdf&quot;:&quot;&quot;,&quot;author&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;nickname&quot;:&quot;carlos.mata@almex.com.mx&quot;,&quot;avatar&quot;:&quot;https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/044232dc3b2d28d6174d87cf9c04689c40f30fe352e292f94c8f462143a4c94b?s=51&amp;d=mm&amp;r=g&quot;}},{&quot;id&quot;:1527,&quot;order&quot;:2,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;We offer different ways to\\u00a0track\\u00a0your\\u00a0Costco\\u00a0order:\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;WhatsApp&lt;\\\/strong&gt;: You can\\u00a0track\\u00a0your\\u00a0order\\u00a0by sending a message via WhatsApp to 81-5998-4200\\u00a0and\\u00a0choosing\\u00a0Option 1\\u00a0of\\u00a0our virtual assistant. You will be asked\\u00a0for\\u00a0your\\u00a0tracking number and it will give you the\\u00a0latest\\u00a0status\\u00a0update for\\u00a0your\\u00a0order.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;E-mail&lt;\\\/strong&gt;:\\u00a0You can send\\u00a0an e-mail to\\u00a0&lt;a href=\\&quot;mailto:costco@almex.com.mx\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;costco@almex.com.mx&lt;\\\/a&gt;\\u00a0with your\\u00a0tracking number and our\\u00a0Costco\\u00a0Customer Service Center will reply with a status update.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Website&lt;\\\/strong&gt;: Contact us via our website:\\u00a0&lt;a href=\\&quot;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/&lt;\\\/a&gt;\\u00a0to ask about your\\u00a0order.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Call Center&lt;\\\/strong&gt;: Just call 81-5998-4200 and ask about your\\u00a0order.&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:13:22&quot;,&quot;name&quot;:&quot;how-can-i-find-out-the-status-of-my-costco-order&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;How can I find out the status of my Costco order?&quot;,&quot;type&quot;:&quot;faqs&quot;,&quot;author_id&quot;:&quot;11&quot;,&quot;link&quot;:&quot;https:\\\/\\\/almex.com.mx\\\/en\\\/faqs\\\/how-can-i-find-out-the-status-of-my-costco-order\\\/&quot;,&quot;category&quot;:[],&quot;featured&quot;:null,&quot;slogan&quot;:&quot;&quot;,&quot;location&quot;:&quot;&quot;,&quot;position&quot;:&quot;&quot;,&quot;quote_now&quot;:&quot;&quot;,&quot;quote_now_text&quot;:&quot;&quot;,&quot;almex_subtitle&quot;:&quot;&quot;,&quot;almex_link&quot;:&quot;&quot;,&quot;location_id&quot;:&quot;&quot;,&quot;location_pdf&quot;:&quot;&quot;,&quot;author&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;nickname&quot;:&quot;carlos.mata@almex.com.mx&quot;,&quot;avatar&quot;:&quot;https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/044232dc3b2d28d6174d87cf9c04689c40f30fe352e292f94c8f462143a4c94b?s=51&amp;d=mm&amp;r=g&quot;}},{&quot;id&quot;:1528,&quot;order&quot;:3,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;Our lead times vary, depending on the destination, point of origin and type of service contracted. You will soon be able to consult lead times on our Calculator; but in the meantime, we would like to share a video to help you get an estimate of our lead times.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt; https:\\\/\\\/fb.watch\\\/2-8jc6zKkY\\\/&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:15:01&quot;,&quot;name&quot;:&quot;how-long-will-it-take-to-receive-my-shipment&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;How long will it take to receive my shipment?&quot;,&quot;type&quot;:&quot;faqs&quot;,&quot;author_id&quot;:&quot;11&quot;,&quot;link&quot;:&quot;https:\\\/\\\/almex.com.mx\\\/en\\\/faqs\\\/how-long-will-it-take-to-receive-my-shipment\\\/&quot;,&quot;category&quot;:[],&quot;featured&quot;:null,&quot;slogan&quot;:&quot;&quot;,&quot;location&quot;:&quot;&quot;,&quot;position&quot;:&quot;&quot;,&quot;quote_now&quot;:&quot;&quot;,&quot;quote_now_text&quot;:&quot;&quot;,&quot;almex_subtitle&quot;:&quot;&quot;,&quot;almex_link&quot;:&quot;&quot;,&quot;location_id&quot;:&quot;&quot;,&quot;location_pdf&quot;:&quot;&quot;,&quot;author&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;nickname&quot;:&quot;carlos.mata@almex.com.mx&quot;,&quot;avatar&quot;:&quot;https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/044232dc3b2d28d6174d87cf9c04689c40f30fe352e292f94c8f462143a4c94b?s=51&amp;d=mm&amp;r=g&quot;}},{&quot;id&quot;:1529,&quot;order&quot;:4,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;We are sorry\\u00a0to hear\\u00a0that this has happened; please contact us through any of the following means:&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Online&lt;\\\/strong&gt;: You can\\u00a0track\\u00a0your shipment\\u00a0from\\u00a0the homepage of our website:\\u00a0&lt;a href=\\&quot;https:\\\/\\\/www.almex.com.mx\\\/\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/www.almex.com.mx&lt;\\\/a&gt;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;WhatsApp&lt;\\\/strong&gt;: You can\\u00a0find out\\u00a0about\\u00a0your shipment by sending a message via WhatsApp to 81-5998-4200,\\u00a0choosing\\u00a0Option 1 of\\u00a0our virtual assistant. You will be asked\\u00a0for\\u00a0your\\u00a0tracking number and it will give you the\\u00a0latest\\u00a0status\\u00a0update for\\u00a0your shipment.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Facebook&lt;\\\/strong&gt;: Send us a message on our official Facebook page: Facebook.com\\\/AlmexOficial,\\u00a0choosing\\u00a0Option 1 of\\u00a0our virtual assistant. You will be asked\\u00a0for\\u00a0your tracking number and it will give you the\\u00a0last\\u00a0status\\u00a0update\\u00a0for\\u00a0your shipment.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Website&lt;\\\/strong&gt;: Contact us via our website:\\u00a0&lt;a href=\\&quot;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/www.almex.com.mx\\\/contacto\\\/&lt;\\\/a&gt;\\u00a0to ask about your shipment.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;&lt;strong&gt;Call Center&lt;\\\/strong&gt;: Just call 81-5998-4200 and ask about your shipment.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:16:57&quot;,&quot;name&quot;:&quot;my-shipment-hasnt-arrived-what-do-i-do&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;My shipment hasn\\u2019t arrived. What do I do?&quot;,&quot;type&quot;:&quot;faqs&quot;,&quot;author_id&quot;:&quot;11&quot;,&quot;link&quot;:&quot;https:\\\/\\\/almex.com.mx\\\/en\\\/faqs\\\/my-shipment-hasnt-arrived-what-do-i-do\\\/&quot;,&quot;category&quot;:[],&quot;featured&quot;:null,&quot;slogan&quot;:&quot;&quot;,&quot;location&quot;:&quot;&quot;,&quot;position&quot;:&quot;&quot;,&quot;quote_now&quot;:&quot;&quot;,&quot;quote_now_text&quot;:&quot;&quot;,&quot;almex_subtitle&quot;:&quot;&quot;,&quot;almex_link&quot;:&quot;&quot;,&quot;location_id&quot;:&quot;&quot;,&quot;location_pdf&quot;:&quot;&quot;,&quot;author&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;nickname&quot;:&quot;carlos.mata@almex.com.mx&quot;,&quot;avatar&quot;:&quot;https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/044232dc3b2d28d6174d87cf9c04689c40f30fe352e292f94c8f462143a4c94b?s=51&amp;d=mm&amp;r=g&quot;}},{&quot;id&quot;:1530,&quot;order&quot;:5,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;You can ship up to 10,000 Kgs or six pallets in a shipment shared with other shippers.\\u00a0&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:18:48&quot;,&quot;name&quot;:&quot;how-much-freight-can-i-ship-using-the-ltl-modality&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;How much freight can I ship using the LTL modality?&quot;,&quot;type&quot;:&quot;faqs&quot;,&quot;author_id&quot;:&quot;11&quot;,&quot;link&quot;:&quot;https:\\\/\\\/almex.com.mx\\\/en\\\/faqs\\\/how-much-freight-can-i-ship-using-the-ltl-modality\\\/&quot;,&quot;category&quot;:[],&quot;featured&quot;:null,&quot;slogan&quot;:&quot;&quot;,&quot;location&quot;:&quot;&quot;,&quot;position&quot;:&quot;&quot;,&quot;quote_now&quot;:&quot;&quot;,&quot;quote_now_text&quot;:&quot;&quot;,&quot;almex_subtitle&quot;:&quot;&quot;,&quot;almex_link&quot;:&quot;&quot;,&quot;location_id&quot;:&quot;&quot;,&quot;location_pdf&quot;:&quot;&quot;,&quot;author&quot;:{&quot;first_name&quot;:&quot;&quot;,&quot;last_name&quot;:&quot;&quot;,&quot;nickname&quot;:&quot;carlos.mata@almex.com.mx&quot;,&quot;avatar&quot;:&quot;https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/044232dc3b2d28d6174d87cf9c04689c40f30fe352e292f94c8f462143a4c94b?s=51&amp;d=mm&amp;r=g&quot;}},{&quot;id&quot;:1531,&quot;order&quot;:6,&quot;content&quot;:&quot;&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;You can get a direct quote for your shipment&amp;nbsp;through&amp;nbsp;the following link:&amp;nbsp;&lt;a href=\\&quot;https:\\\/\\\/apps.almex.com.mx\\\/reportes\\\/login.aspx?app=3\\&quot; target=\\&quot;_blank\\&quot; rel=\\&quot;noreferrer noopener\\&quot;&gt;https:\\\/\\\/apps.almex.com.mx\\\/reportes\\\/login.aspx?app=3&lt;\\\/a&gt;&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt;Or&amp;nbsp;through our customer service channels.&amp;nbsp;&lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;\\n\\n&lt;!-- wp:paragraph --&gt;\\n&lt;p&gt; &lt;\\\/p&gt;\\n&lt;!-- \\\/wp:paragraph --&gt;&quot;,&quot;date&quot;:&quot;2021-04-12 04:19:49&quot;,&quot;name&quot;:&quot;how-can-i-get-a-quote-for-my-shipment&quot;,&quot;excerpt&quot;:&quot;&quot;,&quot;title&quot;:&quot;How can I get a quote for my 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\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":917,"parent":1503,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/template-sidebar.blade.php","meta":{"_sidebar_full_almex":false,"_sidebar_menu_almex":"11","_hero_almex":{"title":"Frequently-asked Questions ","button":"","link":"","position":""},"footnotes":""},"categories":[],"tags":[],"class_list":["post-1354","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently-asked Questions - Almex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/almex.com.mx\/recursos\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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