{"id":1357,"date":"2021-01-29T18:36:51","date_gmt":"2021-01-29T18:36:51","guid":{"rendered":"https:\/\/almex.com.mx\/reclamaciones\/"},"modified":"2021-04-20T16:06:36","modified_gmt":"2021-04-20T16:06:36","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/almex.com.mx\/en\/resources\/reclamaciones\/","title":{"rendered":"Claim Process"},"content":{"rendered":"\n
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CUSTOMER CLAIM GUIDE <\/h5>\n\n\n\n
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1- Fill out the claim form and compile the documentation required for the process.  <\/p>\n\n\n\n

Claim form <\/a>Download<\/a><\/div>\n\n\n\n

2- Upload\u00a0the\u00a0complete documentation to the Almex Claims Portal<\/a> and, in the case of claims for freight damage,\u00a0deliver\u00a0any\u00a0damaged\u00a0goods\u00a0as salvage\u00a0to\u00a0the corresponding\u00a0Almex branch. When\u00a0you\u00a0upload\u00a0your\u00a0claim,\u00a0the system will generate\u00a0a\u00a0related\u00a0folio.<\/p>\n\n\n\n

3- Your documentation will be checked to ensure that it is complete and correct. Once the documentation has been evaluated, the insurer will generate an Agreement, an Adjustment Certificate and a Settlement. This paperwork must be signed by your company\u2019s legal representative  and uploaded to the Almex Claims System, so that it can be verified and a transfer scheduled by the Insurer.<\/p>\n\n\n\n

4- Information on the status of a claim can be accessed from the emails that the system sends after the claim is uploaded.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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