How can I get a quote for my shipment?
You can get a direct quote for your shipment through the following link: https://apps.almex.com.mx/reportes/login.aspx?app=3 Or through our customer service channels.
How much freight can I ship using the LTL modality?
You can ship up to 10,000 Kgs or six pallets in a shipment shared with other shippers.
My shipment hasn’t arrived. What do I do?
We are sorry to hear that this has happened; please contact us through any of the following means: Online: You can track your shipment from the homepage of our website: https://www.almex.com.mx WhatsApp: You can find out about your shipment by sending a message via WhatsApp to 81-5998-4200, choosing Option 1 of our virtual assistant. You will be asked for your tracking number and it will give you the latest status update for your shipment. Facebook: … Continued
How long will it take to receive my shipment?
Our lead times vary, depending on the destination, point of origin and type of service contracted. You will soon be able to consult lead times on our Calculator; but in the meantime, we would like to share a video to help you get an estimate of our lead times. https://fb.watch/2-8jc6zKkY/
How can I find out the status of my Costco order?
We offer different ways to track your Costco order: WhatsApp: You can track your order by sending a message via WhatsApp to 81-5998-4200 and choosing Option 1 of our virtual assistant. You will be asked for your tracking number and it will give you the latest status update for your order. E-mail: You can send an e-mail to costco@almex.com.mx with your tracking number and our Costco Customer Service Center will reply with a status update. Website: Contact us via our website: https://www.almex.com.mx/contacto/ to ask about … Continued
How do I track my shipment?
We offer different ways to track your shipment: Online: You can track your shipment from the homepage of our website: https://www.almex.com.mx WhatsApp: You can track your shipment by sending a message via WhatsApp to 81-5998-4200 and choosing Option 1 of our virtual assistant. You will be asked for your tracking number and it will give you the latest status update for your shipment. Facebook: Send us a message on our official Facebook page: Facebook.com/AlmexOficial, choosing Option 1 of our … Continued