We are sorry to hear that this has happened; please contact us through any of the following means:

Online: You can track your shipment from the homepage of our website: https://www.almex.com.mx

WhatsApp: You can find out about your shipment by sending a message via WhatsApp to 81-5998-4200, choosing Option 1 of our virtual assistant. You will be asked for your tracking number and it will give you the latest status update for your shipment. 

Facebook: Send us a message on our official Facebook page: Facebook.com/AlmexOficial, choosing Option 1 of our virtual assistant. You will be asked for your tracking number and it will give you the last status update for your shipment. 

Website: Contact us via our website: https://www.almex.com.mx/contacto/ to ask about your shipment. 

Call Center: Just call 81-5998-4200 and ask about your shipment.